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Warranty: Custom Shoes

Manufacturer's Warranty

Duration of Warranty: This Manufacturer's Warranty will be in effect for two (2) years from date of manufacture. The Manufacturer's Warranty covers all custom shoes Retro Lace, Retro Velcro, Athletic (men's, women's & youth sizes).

Applicability: This Manufacturer's Warranty applies to shoes that have a defect in materials and/or workmanship. This warranty does not cover damage incurred by normal wear or damage incurred by misuse or abuse, or damage incurred by wear outdoors (i.e. water or snow damage), or damage incurred from transportation by commercial travel (air, train, bus, etc.).

Remedies: If the customer believes the shoes have a defect due to the manufacturer's materials and/or workmanship, we require the customer to return the shoes to us, with the original sales receipt, for inspection. If we agree that the defect is due to the manufacturer's materials and/or workmanship, we will replace under the terms of this warranty any pair of custom shoes with the same custom shoes or another pair of equal value. If we determine no defect in materials and/or workmanship is apparent, the inspected shoes will be returned to the customer.

Call with questions: Customer Service: 866-OTB-BOWL (866-682-2695) Monday - Friday 8 AM - 5 PM CT

Send shoes for inspection to: Customer Service,, 2020 Indian Boundary Drive, Melrose Park, IL 60160

Email questions: